We’re Recruiting!

We have two vacancies for Conservation and Engagement Assistants.

Closing date: Monday 7th October

Interview: Friday 18th October

To apply please go to the National Trust jobs website:

Role Profile:

 Conservation and Engagement Assistant

REPORTING TO: House Steward

LOCATION: Knole, London and South East

GRADE: 10   


The Trust’s operating model consists of four key components: Operations, Whole Trust, Consultancy and Support Services.  This post sits in the part of the organisation we call Operations.

Operations is the face of the Trust within our eight regions/countries and draws together the four areas of the operating model at a local level.


As a member of the property Conservation Team, the Conservation and Engagement Assistant is responsible for the routine housekeeping care, cleaning and conservation of the collection and show rooms.  The post holder will lead on visitor engagement on conservation and our project work.

However, occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Trust.


 The post holder shall:

Conservation and presentation of the collection and show rooms

  • Implement the conservation cleaning programme of the contents and rooms open to visitors in accordance with methods laid down in the Manual of Housekeeping and on the advice of Conservators.
  • Take an active role in monitoring the environmental control of the showrooms and storage areas, and the condition of all items.
  • Assist with the regular cleaning and tidying of storage areas, including object condition checking.
  • Assist with the preparation of the house for events and functions and with the subsequent clearing up. This may involve some work outside the normal contractual hours.
  • Participate in the emergency response and salvage team as required.
  • Assist specialist conservation staff as directed when they are working at the property.
  • Help in the packing/unpacking of contents prior to/after conservation or building works.
  • Help to maintain conservation records and inventories.

Engagement with visitors, volunteers and school groups

  • Lead on conservation engagement activities: including conservation cleaning demonstrations, leading tours and giving talks.
  • Assist with producing interpretation about preventive conservation and the Inspired by Knole project.
  • Contribute to the Conservation Team blog.
  • Develop extensive knowledge of the project and conservation at Knole to assist in providing an outstanding experience for all visitors to Knole.

Health and Safety

  • Take reasonable care for the health and safety of themselves and of others who may be     affected by their acts or omissions at work.
  •  Ensure that Health and Safety procedures are followed when working.  Including Risk and COSHH assessments.
  • Follow set procedures when lifting and carrying objects, working from height, and for cleaning dust and mould.
  • Report all accidents and near misses as required by the Health and Safety policy.

Other Duties

  • Attend relevant training courses and meetings as required.
  • Undertake any other duties as may reasonably be requested by the House Steward or House and Collections Manager.
  • Be accountable for their personal development through the appraisal process.

In addition, all employees are expected to work within the terms of their contract of employment and adhere to Trust Instructions, Values and Behaviours.


Internal Contacts:                               House and Collections Manager, Project Conservator,  Curator, Premises Team, Visitor Services Team, Visitor and Volunteer Assistants, Education Team and Volunteers.

External Contacts:                              Conservators, visiting specialists, and building contractors.




The role holder should have:

  • An interest in historic houses and collections.
  • An awareness of the National Trust’s objectives.
  • Some knowledge of preventative conservation.
  • Knowledge of Health & Safety procedures.



  • Good attention to detail and hand/eye co-ordination.
  • Ability to work in cold conditions.
  • PC literate, word, excel, internet and e-mail, familiar with social media.
  • Good presentation and communication skills.


  • The role holder should have a reasonable level of physical fitness and be able to lift and carry relatively heavy items. Full training in health & safety procedures will be given.
  • Creative and resourceful.
    • Multitasker who is able to respond positively in pressurised situations.



  • Working from height, using ladders and scaffold.  Scaffold training will be given.
  • Proven record of working in a team.


  • Working with volunteers.
  • Working with members of the public at a tourist attraction.
  • Giving tours and talks.
  • Previous experience working in a historic environment.
  • Lone working.


The role holder must be a team worker, although they must be equally comfortable with working alone on occasions, such as at weekends.

This is a very physical job which requires much stamina and energy. The role holder will participate in lifting and carrying (as part of a team) and will be required to work from ladders, scaffolding and mobile elevating work platforms as needed.

 This role will include weekend (approximately 1 in 5), Bank Holiday and occasional out-of-hours work.

The role holder will be based at Knole, Sevenoaks, Kent, but may on occasions be asked to travel to other locations for training events and meetings.


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